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Terms of Use & Privacy Policy

I am a page full of legal jargon here to help protect you. Terms of Use and Privacy Policy clauses define  the conditions which one must accept in order to use your website. Once your site user reads this page,  he or she automatically agrees to the policies laid out subsequently. If your user does not agree with thesem  policies, he should not use your site.

terms of service


These Terms of Use (hereinafter referred to as "Terms of Use") are the services provided by MERLE (hereinafter referred to as "Our Shop") on this website (hereinafter referred to as "Services"). It defines the terms of use of. Registered users (hereinafter referred to as "users") are required to use this service in accordance with this agreement.


Article 1 (Applicable)


This agreement shall apply to all relationships related to the use of this service between the user and our shop.


Article 2 (Registration for use)


The registration applicant shall apply for the usage registration by the method specified by the Company, and the usage registration shall be completed when our shop approves this.

If we judge that the applicant for use registration has the following reasons, we may not approve the application for use registration, and we shall not be obliged to disclose the reason.

(1) When false matters are reported when applying for usage registration

(2) When the application is from a person who has violated this agreement

(3) In addition, when our shop judges that the usage registration is not appropriate

Article 3 (Management of user ID and password)


The user shall manage the user ID and password of this service at his / her own risk.

The user may not transfer or lend the user ID and password to a third party under any circumstances. If the combination of user ID and password matches the registered information and you are logged in, our shop will consider it to be used by the user who has registered that user ID.

Article 4 (Usage fee and payment method)


As a consideration for using this service, the user shall pay the usage fee separately determined by our shop and displayed on this website by the method specified by our company.

If the user delays the payment of the usage fee, the user shall pay the late damages at a rate of 14.6% per year.

Article 5 (Prohibited matters)


The user must not do the following when using this service.


(1) Acts that violate laws and regulations or public order and morals

(2) Acts related to criminal acts

(3) Acts that destroy or interfere with the functions of our server or network

(4) Acts that may interfere with the operation of our service

(5) Acts of collecting or accumulating personal information about other users

(6) Acts of pretending to be another user

(7) Acts that directly or indirectly provide benefits to antisocial forces in connection with our services

(8) Other acts that the Company deems inappropriate

Article 6 (suspension of provision of this service, etc.)


If we determine that there is any of the following reasons, we may suspend or suspend the provision of all or part of this service without notifying the user in advance.

(1) When performing maintenance, inspection or updating of the computer system related to this service

(2) When it becomes difficult to provide this service due to force majeure such as an earthquake, lightning strike, fire, power outage, or natural disaster.

(3) When the computer or communication line stops due to an accident

(4) In addition, when our shop judges that it is difficult to provide this service

Our shop shall not be liable for any disadvantage or damage suffered by the user or a third party due to the suspension or interruption of the provision of this service, regardless of the reason.

Article 7 (Usage restrictions and deregistration)


In the following cases, our shop may restrict the use of all or part of this service to the user or cancel the registration as a user without prior notice.

(1) If you violate any provision of this agreement

(2) When it is found that there is a false fact in the registered items

(3) In addition, when our shop judges that the use of this service is not appropriate

Our shop does not take any responsibility for the damage caused to the user by the act performed by our company based on this article.

Article 8 (Disclaimer)


Our default liability shall be exempted unless it is due to our intention or gross negligence.

Even if we are liable for any reason, we will only be liable for damages within the range of damage that can usually occur and within the range of the price (equivalent to one month in the case of continuous service) for paid services. Shall be liable for.

Our shop is not responsible for any transactions, communications or disputes that occur between the user and other users or third parties regarding this service.

Article 9 (Changes in service content, etc.)


Our shop shall be able to change the contents of this service or discontinue the provision of this service without notifying the user, and we will not be liable for any damage caused to the user by this.


Article 10 (Change of Terms of Use)


Our shop shall be able to change this agreement at any time without notifying the user if it deems it necessary.


Article 11 (Notification or Contact)


Notification or communication between the user and our company shall be made by the method specified by our shop.


Article 12 (Prohibition of transfer of rights and obligations)


The user may not assign the status under the usage contract or the rights or obligations based on this agreement to a third party or provide it as collateral without the prior written consent of our shop.


Article 13 (Governing law / jurisdiction)


In interpreting this agreement, Japanese law shall be the governing law.

In the event of a dispute regarding this service, the court having jurisdiction over the location of our shop shall have exclusive agreement jurisdiction.

that's all



privacy policy


Enactment date: November 15, 2016

Last revised date: November 15, 2020


Representative name: Akane Wakushima

Name of person in charge: Shinji Wakushima


MERLE (hereinafter referred to as "our shop") establishes the following personal information protection policy and builds a personal information protection mechanism when keeping customer's personal information.

Our shop will comply with laws and regulations regarding personal information, thoroughly recognize the importance of protecting personal information and make efforts, and promote the appropriate handling and protection of personal information.


Acquisition of personal information

Our shop will properly acquire personal information.


Management of personal information

Our shop keeps customer's personal information accurate and up-to-date and prevents unauthorized access, loss, damage, falsification, leakage, etc. of personal information, maintenance of security system, maintenance of management system, employee education We will take necessary measures such as thorough implementation, implement safety measures, and strictly manage personal information.

Purpose of use of personal information

Our shop uses personal information for the following purposes.


Contact from our shop, business guidance and answers to questions

When shipping the ordered product

Providing information on events, products, and services sponsored by our shop


Prohibition of disclosure and provision of personal information to third parties

Our shop will properly manage the personal information entrusted to us by our customers, and will not disclose personal information to third parties except in the following cases.


With customer consent

When disclosure is made to a contractor to which our shop outsources business in order to provide the service desired by the customer

When it is necessary to disclose in accordance with the law


Security management of personal information

Our company takes all possible security measures to prevent leakage and loss of personal information, and to ensure accuracy and safety.


Inquiry of the person

If the customer wishes to inquire, correct, or delete his / her personal information, we will respond after confirming that he / she is the person himself / herself.


Compliance and review of laws and norms

We will comply with Japanese laws and regulations applicable to personal information we hold, review the contents of this policy as appropriate, and strive to improve it.


Contact Us

For inquiries regarding the handling of personal information of our shop, please contact the following.


3rd Mita, Biei-cho, Kamikawa-gun, Hokkaido 071-0222

TEL: 0166-92-5317 FAX: 0166-92-5317




Obligations to display the Act on Specified Commercial Transactions


◇ Distributor: MERLE

◇ General Manager of Operations: Shinji Wakushima

◇ Location: 071-0222 Mita No. 3, Biei-cho, Kamikawa-gun, Hokkaido

Tel / Fax: 0166-92-5317


◇ Cancellation / Return

・ Basically impossible for food

・ No returns due to customer's change of heart

・ For defective products, contact us by phone, return them by the designated date, exchange them for non-defective products, or refund the price if you wish.

・ Delivery is limited to Japan. (Overseas is being adjusted)

・ Please specify the shipping date with a margin in advance.


◇ Payment method

・ Advance payment by bank transfer, credit card

◇ Payment deadline

・ Within 10 days after ordering

◇ Return deadline

・ Returns will be made within the next day after the item arrives.

◇ Return shipping fee

・ Return shipping fee will be borne by us


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