Biei Hokkaido
About delivery and others
At our shop, the staff is limited, and since we work alone from manufacturing to packing, we limit the dates and times when mail order is possible.
About delivery
Customers using MERLE mail order will only be shipped by "Cool Takkyubin (frozen type or refrigerated type)" except for special products.
To maintain quality, many items such as cakes, tarts, pies and bread are shipped frozen.
Please note that we cannot accept delivery by regular flight due to customer's convenience.
Notice of order
You will receive an immediate automatic reply email at the end of your shopping.
Click here to reply to the "order" that your order has been completed. If there are no specific items to confirm regarding your order, please click here.
Your order will be completed with an automatic reply email. We may make inquiries regarding the details of your order, so please check the reply email.
When ordering with multiple delivery destinations due to the specified delivery date, gift items, etc.
To avoid confusion, only one destination is valid per submission (order).
If the delivery address and delivery date are divided into multiple items, please order the item again in the cart even if it is the same item.
When ordering gift items, please select gift items.
Shipping date of mail order products
Please check the shipping date etc. before applying.
Please be careful not to make a mistake between the shipping date and the receiving date (arrival date).
about shipping cost
You have selected your living (delivery) area in the cart.
The charges are as follows.
There is a shipping discount for purchases of 10,000 yen or more.
In addition, we have a shipping fee (freezing, refrigerating, room temperature suitable temperature control), and 200 yen is automatically added to the following fee in the cart.
Hokkaido
¥ 700
North Tohoku
Aomori prefecture, Akita prefecture, Iwate prefecture
¥ 800
South Tohoku
Miyagi prefecture, Yamagata prefecture, Fukushima prefecture
¥ 900
Kanto
Ibaraki prefecture, Tochigi prefecture, Gunma prefecture, Saitama prefecture, Chiba prefecture, Kanagawa prefecture, Tokyo, Yamanashi prefecture
¥ 1000
Shinetsu
Niigata prefecture, Nagano prefecture
¥ 1100
Hokuriku
Toyama prefecture, Ishikawa prefecture, Fukui prefecture
¥ 1100
Chubu
Shizuoka prefecture, Aichi prefecture, Mie prefecture, Gifu prefecture
¥ 1100
Kansai
Osaka prefecture, Kyoto prefecture, Shiga prefecture, Nara prefecture, Wakayama prefecture, Hyogo prefecture
¥ 1300
China
Okayama prefecture, Hiroshima prefecture, Yamaguchi prefecture, Tottori prefecture, Shimane prefecture
¥ 1400
Shikoku
Kagawa prefecture, Tokushima prefecture, Ehime prefecture, Kochi prefecture
¥ 1500
Kyushu
Fukuoka prefecture, Saga prefecture, Nagasaki prefecture, Kumamoto prefecture, Oita prefecture, Miyazaki prefecture, Kagoshima prefecture
¥ 1600
Okinawa Prefecture
¥ 1700
Specify delivery time
You can select the following 6 time zone specifications (free of charge). Please specify at your convenience.
Morning (9: 00-12: 00)
14: 00-16: 00
16: 00-18: 00
18: 00-20: 00
19: 00-21: 00
You can specify the arrival time in the above time frame, but it may not be delivered within the specified time due to traffic conditions and weather on the day.
Requests when using frozen flights
After the product arrives, please open it immediately and check the freezing of the product in the presence of the Yamato Transport delivery staff. We will not be able to accept consultations such as "it was not frozen" after a while.
Shipping trouble
Yamato Transport is responsible for any troubles that occur during delivery, such as "it seems to be melting" or "the box is deformed and it seems that you have dropped your luggage and it has collapsed". Please contact Yamato Transport immediately after receipt.
If you do not clarify the nameplate, you may not be able to deliver your parcel.
Please note that it is not possible to post an absentee card to a house without a nameplate. Thank you for your cooperation.
We may contact you when you deliver your luggage or check the contents. Please be sure to enter your contact phone number.
If you have any questions, such as when the product is out of stock or not what you want, please contact us by email or phone.
送料について
カートにてお客様のお住まい（お届け）エリアを選択していただいております。料金は以下です。お買い上げ1万円以上で送料割引があります。なお（冷凍、冷蔵、常温適温管理）配送手数料をいただいており、カートでは自動的に下記料金に200円が追加されております。
北海道¥700
青森県、秋田県、岩手県¥900
宮城県、山形県、福島県¥1000
茨城県、栃木県、群馬県、埼玉県、千葉県、神奈川県、東京都、山梨県¥1200
新潟県、長野県¥1200
富山県、石川県、福井県¥1300
静岡県、愛知県、三重県、岐阜県¥1300
大阪府、京都府、滋賀県、奈良県、和歌山県、兵庫県¥1500
岡山県、広島県、山口県、鳥取県、島根県¥1680
香川県、徳島県、愛媛県、高知県¥1680
福岡県、佐賀県、長崎県、熊本県、大分県、宮崎県、鹿児島県¥1800
沖縄県¥2200
お届け時間指定以下の6通りの時間帯指定(無料)を選択できます。
ご都合に合わせてご指定ください。午前(9:00 ～ 12:00)、14:00 ～ 16:00、16:00 ～ 18:00、18:00 ～ 20:00、19:00 ～ 21:00
上記時間枠で到着時間をご指定いただけますが、当日の交通事情および天候等によりご指定いただいた時間内にお届けできない場合がございます。冷凍便をご利用の場合のお願い商品到着後、ヤマト運輸配送員立会いの元、すぐに開封し、商品の冷凍確認を行ってください。お受け取りからしばらく経ってから「凍っていなかった」等のご相談はお受けできません。配送上のトラブル「融けているようだ」「箱が変形していて荷物を落としたようで、崩れていた」など、配送時に起こったトラブルについてはヤマト運輸さまの責任範囲となります。お受け取り後、直ちにヤマト運輸さままでご連絡ください。表札を明確にしていない場合、お荷物がお届けできないことがあります。表札のないお宅には不在票も投函できない決まりになっておりますので、ご注意ください。ご協力をお願いいたします。お荷物のお届けの際、また内容のご確認などで、ご本人様にお問い合わせをさせていただく場合がございます。ご連絡先電話番号は必ずご記入ください。商品の欠品やご希望通りでない場合等、お気付きのことがございましたら、メール、またはお電話にてご連絡ください。