About delivery and others
At our shop, the staff is limited, and since we work alone from manufacturing to packing, we limit the dates and times when mail order is possible.
Customers using MERLE mail order will only be shipped by "Cool Takkyubin (frozen type or refrigerated type)" except for special products.
To maintain quality, many items such as cakes, tarts, pies and bread are shipped frozen.
Please note that we cannot accept delivery by regular flight due to customer's convenience.
Notice of order
You will receive an immediate automatic reply email at the end of your shopping.
Click here to reply to the "order" that your order has been completed. If there are no specific items to confirm regarding your order, please click here.
Your order will be completed with an automatic reply email. We may make inquiries regarding the details of your order, so please check the reply email.
When ordering with multiple delivery destinations due to the specified delivery date, gift items, etc.
To avoid confusion, only one destination is valid per submission (order).
If the delivery address and delivery date are divided into multiple items, please order the item again in the cart even if it is the same item.
When ordering gift items, please select gift items.
Shipping date of mail order products
Please check the shipping date etc. before applying.
Please be careful not to make a mistake between the shipping date and the receiving date (arrival date).
about shipping cost
You have selected your living (delivery) area in the cart.
The charges are as follows.
There is a shipping discount for purchases of 10,000 yen or more.
In addition, we have a shipping fee (freezing, refrigerating, room temperature suitable temperature control), and 200 yen is automatically added to the following fee in the cart.
Aomori prefecture, Akita prefecture, Iwate prefecture
Miyagi prefecture, Yamagata prefecture, Fukushima prefecture
Ibaraki prefecture, Tochigi prefecture, Gunma prefecture, Saitama prefecture, Chiba prefecture, Kanagawa prefecture, Tokyo, Yamanashi prefecture
Niigata prefecture, Nagano prefecture
Toyama prefecture, Ishikawa prefecture, Fukui prefecture
Shizuoka prefecture, Aichi prefecture, Mie prefecture, Gifu prefecture
Osaka prefecture, Kyoto prefecture, Shiga prefecture, Nara prefecture, Wakayama prefecture, Hyogo prefecture
Okayama prefecture, Hiroshima prefecture, Yamaguchi prefecture, Tottori prefecture, Shimane prefecture
Kagawa prefecture, Tokushima prefecture, Ehime prefecture, Kochi prefecture
Fukuoka prefecture, Saga prefecture, Nagasaki prefecture, Kumamoto prefecture, Oita prefecture, Miyazaki prefecture, Kagoshima prefecture
Specify delivery time
You can select the following 6 time zone specifications (free of charge). Please specify at your convenience.
Morning (9: 00-12: 00)
14: 00-16: 00
16: 00-18: 00
18: 00-20: 00
19: 00-21: 00
You can specify the arrival time in the above time frame, but it may not be delivered within the specified time due to traffic conditions and weather on the day.
Requests when using frozen flights
After the product arrives, please open it immediately and check the freezing of the product in the presence of the Yamato Transport delivery staff. We will not be able to accept consultations such as "it was not frozen" after a while.
Yamato Transport is responsible for any troubles that occur during delivery, such as "it seems to be melting" or "the box is deformed and it seems that you have dropped your luggage and it has collapsed". Please contact Yamato Transport immediately after receipt.
If you do not clarify the nameplate, you may not be able to deliver your parcel.
Please note that it is not possible to post an absentee card to a house without a nameplate. Thank you for your cooperation.
We may contact you when you deliver your luggage or check the contents. Please be sure to enter your contact phone number.
If you have any questions, such as when the product is out of stock or not what you want, please contact us by email or phone.